Caller: I need to leave a message for the doctor, please.
Me: OK. May I ask your name please?
Caller: Jane Cummings
Me. Thank you and your phone number, please?
Caller: 864-555-1212.
Me: And the message you’d like to leave, please?
Caller: Doesn’t he have voicemail?
Me: Yes, he does. But because we are a government entity, everything needs to be in triplicate. After you leave this message AND the voicemail, I’m going to need to ask you to call back and leave a 3rd message of exactly the same content.
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*Actual caller handled by me while working for an answering service. Names & Identifying information have been changed. Bolded text is what I DESIRED to say…*
© 2010 by What I Desired to Say….
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