Me: OK ma’am, I have cancelled the account here and we are issuing a refund for our fee of $29.95 which should be in your account in the next 3-6 business days.
Caller: What about the $14.95 fee?
Me: We only charge a fee of $29.95. Does our name appear next to the $14.95 charge, ma’am?
Caller: Well, my bank told me that both entries had the same number, but if you could just refund me the $29.95, I have another number to call for the $14.95.
WIDTS: Do you even understand what you just said
© 2012 by What I Desired to Say….