Me: Thank you for calling Golden Waterfalls Homeowners Association. How can I help you?
Caller: I need to know if y’all can have the utilities turned on for one of your units.
Me: I’m sorry, I am just the answering service for the HOA. I can take a message and ask them to call you back if you’d like.
Caller: I have been leaving voicemail messages for the last 3 weeks without a response. Is there a HOA or a manager?
WIDTS: [robot voice] I’m sorry the number you have called has been disconnected. No further information is available for 872-386-2277.
*Actual caller handled by me while working for an answering service. Names & Identifying information have been changed. Bolded text is what I DESIRED to say…*
© 2010 by What I Desired to Say….
- 5 Tips for a Low-Stress Customer Service Experience (psychcentral.com)