Virgin Mobile’s Bad Day

Virgin Mobile‘s “fantabulous” social media team is at it again. The partial screen shot below is the earliest I could see of them being aware of the outage that was confirmed to me by phone nearly 2 hours before this tweet was posted on their feed.

This was soon replaced by this, ad nauseam:

So at least 4 hours ago, these people knew there was a national outage and yet we still see things like the following:

These people must be getting tired or they are trying to be “fresh” with each tweet, because now we see stupidity starting to creep in:

And then this.

I should hope to hell you plan to resolve this!

Now we see that not everyone is on the same page as is usual in a customer service enterprise, but now we have actual proof provided by the company.

What a joke.


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