Originally published on February 16, 2010:
Me: Thank you for calling XYZ Company. How can I help you?
Caller: Hi, this is Tony Barella.*
Me: (pausing while I wait for Mr. Intelligent to answer my question)
Oh, THAT Mr. Barella! I’m so sorry I did not recognize your Lordliness on the phone! My most humble apologies. Please do not have me beheaded for not realizing how I could be of service at the mere mention of your name.
*name changed to protect the overly pompous
*Actual caller handled by me while working for an answering service. Names & Identifying information have been changed. Bolded text is what I DESIRED to say…*
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