Me: Thanks for calling XYZ company, How can we help you today?
Caller: I see this charge for $29.95 in my account and it has your name and phone number attached to it. I’ve never heard of you. Where did this come from?
Me: We offer a financial assistance program in partnership with a number of payday loan companies. Have you applied for a payday loan recently?
Caller: I have.
Me: OK. On that application, there was a provision that stated that if the loan was declined or if you chose to not accept the approved loan, them you would be initially enrolled into our optional financial assistance program which for the $29.95 one-time fee, you have access to all the financial resources that can help you save $100-$300. Do you have a minute or so I can explain a couple of the benefits to you?
Caller: I’d like to cancel that account, please.
Me: Sure, sir. May I get your name so I can access the file?
Caller: Would you like my checking account number?
WIDTS: Absolutely! Pay no attention to the fact that you are calling to question a charge you are not familiar with. Offering your checking account number is a great way for me to pay off my debts. Thank you SO much!
© 2012 by What I Desired to Say….