Cancel?

Voice Response Unit(VRU) I ran into today: Please say the name of the person you wish to speak to.

Me: John Smith

VRU: I think you said Joan Williams. If this is correct, say ‘Correct’ If it is NOT correct, please say ‘Cancel’ to be returned to the previous menu.

WIDTS: If you can’t understand the name I spoke, why should I have any confidence that you will understand the difference between ‘Correct’ & ‘Cancel’

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