Voice Response Unit(VRU) I ran into today: Please say the name of the person you wish to speak to.
Me: John Smith
VRU: I think you said Joan Williams. If this is correct, say ‘Correct’ If it is NOT correct, please say ‘Cancel’ to be returned to the previous menu.
WIDTS: If you can’t understand the name I spoke, why should I have any confidence that you will understand the difference between ‘Correct’ & ‘Cancel’