Caller: I have a complaint.
CSR: I’m sorry about that. I will do what I can to make things right. What was the problem?
Caller: I wasn’t able to open the window on my flight from New York to Los Angeles.
WIDTS: Well, let me fix that right now. Your next flight is free. Make sure you tell the flight attendant to open the ‘special’ window in the back for you. Also, you should mention invoking Protocol Z before they do.